Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.

Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging. You can examine the goods as you would in a shop but you must not have used or installed them. Whilst the goods are in your possession you must take reasonable care of them.

There are three ways to refund/cancel your purchase:

  • By using our “contact us” form in the web shop

  • By phoning us on 01672 522950 with your order reference number and delivery details to hand

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid.

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

Refunds take 3-5 working days to be credited to your payment card.

We cannot refund/cancel your purchase if the goods were a special order to your specification.

Faulty goods

You have the option of an exchange or refund if the fault occurs within 21 days of delivery. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and if possible, with the original box and packaging.

To return the product phone on 01672 522950 to arrange for collection. After Sales is open from 9am to 5pm, Monday to Friday. Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items are covered by guarantee for 3 months after delivery.

If we arrange to collect goods from you it will be at our cost.

*Often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured this is to help you get the right service for your particular product as quickly as possible. If you’re not happy with their service we urge you to let us know.

For all returns and after sales service, please call 01672 522950 and we will assist you. Items delivered direct from the Manufacturer cannot be returned to us.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

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